FAQ - Frequently Asked Questions – Stay Cold Apparel

FAQ - Frequently Asked Questions

Can I cancel my order?

We can not cancel any orders, we have a standardized shipping method to guarantee fast and error free shipping. But we offer our customers an easy return:  


What if I need to change my address?

Once an order has been placed in our system, we can not change the address. If there is an error in your address, we have to wait and see if the package will be sent back to our warehouse.

How long does shipping take?

Orders will be shipped from Monday to Friday excluding holidays in Germany.

Shipping time after experience

- Germany: 2-3 days
- USA: 2-4 weeks
- UK: 1 week
- USA: 2-4 weeks
- EU member coutries: 1 week
- Australia & Canada: 3-4 weeks
- other countries: 3-4 weeks

What if an item in my order is wrong, damaged or defective?

If this happens, please contact our customer service at: support@staycoldapparel.com . We need your order number (#12345), a photo of the defective item and a description of what is damaged or defect. If you received a wrong item, we also need a photo of the barcode on the bag of the wrong product. Our customer service finds a solution :)