1. Who to ask if i got questions, not mentioned here?
Please feel free to write firstname.lastname@example.org, we're happy to help you out!
2. How do I cancel my order?
Sadly we are not able to cancel any orders, once the items are sent out. Our fulfillment is running automatically to guarantee fast and error free shipping. However, you can exchange, or return any item through our website.
3. How do I return / exchange an item?
4. What if I need to change my address?
Once your order has been sent out, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know, so we can send out your order again, when it comes back to our warehouse.
5. How long does shipping usually take?
- USA: up to 8 weeks
- UK: 7 days
- European Union: 7 days
- Australia & Canada: up to 8 weeks
6. I got a diferent, damaged or defective item - what to do?
If this happens, please contact our customer service at email@example.com . We need your order number (#12345), a photo of the defective item and a description of the issue. If you received a wrong item, we also need a photo of the barcode on the bag of the product. Our customer service finds a solution!