FAQ - Frequently Asked Questions

Q: Who to ask if i got questions, not mentioned here?

Please feel free to message support@staycoldapparel.com , we're happy to help you out!

FAQ - FREQUENTLY ASKED QUESTIONS

Who to ask if i got questions, not mentioned here?

Please feel free to message support@staycoldapparel.com, we're happy to help you out!

How do I cancel / change my order?

Sadly we are not able to cancel/edit any orders once they have been paid. Our warehouse is operating automated to guarantee fast and error free shipping. However, you can exchange, or return any item using our returns center.

How do I return / exchange an item?

Please use our returns center: https://staycoldapparel.returnscenter.com/ Just type in your email and order number, and select the items you want to return. If you are unsure about the process please don't hesitate to contact us.

What if I need to change my address?

Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know. We can resend your parcel when it comes back to our warehouse.

How long does shipping usually take?

Orders are dispatched from our warehouse in Germany within 2-3 business days and are processed by DHL and local post services.

Disclaimer: The following shipping estimations are based on our experience and subject to change. At peak times and due to unforeseen delays, your delivery may be late. We ask for your understanding in such instances.- Germany: 2-3 working days- EU: 4-7 working days- UK: 8 working days- USA: 10-14 working days- Canada: 3-4 weeks- OZ: 4-6 weeks- Rest of the world: 2 weeks and up

If you need assistance tracking your order, please check out our new tracking page.

Do I have to pay customs duties if I order from outside the EU?

Please note that import taxes and customs fees may apply if you order from a non-EU country. To avoid unexpected costs, please check the import regulations for your country in advance.

I got a different, damaged or defective item - what to do?

If this happens, please contact our customer service at support@staycoldapparel.com . We need your order number (#12345), a photo of the defective item and a description of the issue. If you received the wrong item, we also need a photo of the barcode on the bag of the product.

YO, WELCOME TO THE SICKEST ART CLOTHING BRAND OF ALL! STAY COLD APPAREL IS THE LEADING BRAND IN THE GAME.

Introducing an extraordinary range of tattoo streetwear with a modern twist and an unique sense of humor not everyone can handle.

Stay Cold Apparel is for the rebels, the ones who ain't afraid to stand out and show off their unique style to the world. With more than 10 years in business, our Tattoo T-Shirts and hoodies are always made with the highest quality standards in mind. We are here to stay and our products are built to last 'cause we believe in quality over everything.

Crafted with an unrelenting passion and together with some of the illest Tattoo Artists and Illustrators around the world. We're bringing Art in streetwear back on track, which you simply can't find anywhere else and which is perfect for all you individualists out there. Get your limited art piece today and become part of the movement by showing off your unique style and taste to this messed up world.

AUTHENTIC TATTOO ARTists & Illustrators

Sick artists

Check out our social media posts and reels on instagram. Over there you can see our artists with a lot behind the scene information. See them in work process and how they draw the designs

100% COTTON TEES

Just the right fit

Our shirts are made from pure, breathable cotton fibers, ensuring a soft touch against your skin. Feel the difference in every wear as the fabric molds to your body, offering a perfect fit

BEST COLOR QUALITY WITH SCREEN PRINTING

High quality prints

Our screen printing process showcases vibrant colors, precise detailing, and remarkable durability, ensuring your creations stand the test of time. From intricate patterns to bold graphics, we capture every nuance with precision and finesse.

BEST QUALITY PRINT FOR OVERKILL WASHING

Wash and go

Experience the pinnacle of print quality that withstands the test of time and frequent washing! Our commitment to excellence ensures your designs retain their brilliance, wash after wash

FAST DELIVERY FROM WAREHOUSE

New and faster logistic partner

We understand the excitement of receiving your order promptly, and that's why we take pride in our fast speed delivery services. With our new partners we could improve

ECO PACKAGING - COMMITMENT TO SUSTAINABILITY

We do our part

Our commitment to sustainability drives us to make positive changes that reduce environmental impact without compromising on quality.

SECURE SHOPPING WITH "BILLY" Our Mascot

Shop with complete peace of mind, since secure shopping is Billy's first priority he understands the importance of safeguarding your personal information and ensuring a worry-free online shopping experience. With state-of-the-art encryption technology, Billy always protects your sensitive data from prying eyes. Your personal details, payment information, and transaction history are securely stored and transmitted, so you can shop with confidence. Our robust security measures extend to our network infrastructure, firewalls, and monitoring systems, ensuring a safe environment for all our users. We continuously update and improve our security protocols to stay ahead of potential threats, so you can focus on finding the perfect products. Shop smart, shop safe with Billy constantly taking care of you!