1. Who to ask if i got questions, not mentioned here?
Please feel free to message firstname.lastname@example.org, we're happy to help you out!
2. How do I cancel / change my order?
Sadly we are not able to cancel/edit any orders once they have been paid. Our warehouse is operating automated to guarantee fast and error free shipping. However, you can exchange, or return any item using our returns center.
3. How do I return / exchange an item?
4. What if I need to change my address?
Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know, so we can send out your order again when it comes back to our warehouse.
5. How long does shipping usually take?
The following shipping estimations are subject to change and based on our experience:
- USA: 1-2 weeks
- Australia: 8 weeks
- Rest of the world: 2 weeks and up
6. I got a different, damaged or defective item - what to do?
If this happens, please contact our customer service at email@example.com . We need your order number (#12345), a photo of the defective item and a description of the issue. If you received the wrong item, we also need a photo of the barcode on the bag of the product.